A special meeting today hosted by KID leaders gave people a chance to learn more about the system that reaches over 21,000 homes.
People could also find out about the rate structure, repairing and replacing the aging canals, and bringing water to Red Mountain.
But KID leaders say many walked through the door today wanting to know about the steel pipe break, which happened on Thursday near 19th Avenue in Kennewick. The district manager says it's just the latest struggle they are dealing with as they work to restore water to 118 homes.
"Things take time, things break, the system is old," District Manager Chuck Freeman said. "Our sins of the past are in the past and I've only been here 10 months. We're organizing, becoming leaner and being very conscious with the money we're entrusted to spend on their behalf and improve the system."
Freeman says they are always working to update the 40 or 50-year-old system currently in place, and today was a big step in opening up their plans to the public.