Computer software company owes WA consumers money - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

Computer software company owes WA consumers money

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KENNEWICK, Wash.--  If you saw the commercials and bought software from, you may have some money waiting for you.  The Washington State Attorney General says the state has settled with the company Ascentive over misleading marketing and unfair billing practices.

The AG's office says the company would scan your computer for free, then tell you it had serious problems.  Jake Bernstein, Assistant Attorney General, says, "Our high tech investigator basically started with a fresh computer, brand new installation of Windows.  She'd run this program and we'd have 25 or 30 or 40 severe errors, which we thought was curious.  How could a brand new computer be considered to have 40 or more severe errors?"  Bernstein says once you run the scan or install the software, would cause hundreds of pop ups warning you of these so-called problems.

More than 5,000 people in Washington State are eligible for a refund.  To find out more, click here.