A new scam targets guests staying in hotels and motels
RICHLAND, Wash. -- A new scam targets guests staying in hotels and motels. Scammers call rooms, usually late at night or early in the morning and tell guests the computer system crashed.
They then re-ask the guests for credit card numbers. The holiday inn express manager says they don't transfer calls without verifying first and last names.
Holiday Inn Express Manager Mark Kerber says "we actually wouldn't call in the middle of the night. We would assume everyone is sleeping from about 10 o'clock on. We would put a note on the bill that would say please stop by the front desk in the morning. That's the best one. We wouldn't want to interrupt their sleep and two we would never take credit card information over the phone without verifying it in person."
The Better Business Bureau is alerting hotel guests and staff about the scams that began to surface this summer. Many hotel guests have been falling for the scam and hotel/motel owners have been told to alert guests about the scam.
All credit card transactions should be done face to face.