Gesa Credit Union to Start Teller Video Conferencing
RICHLAND, Wash. - Gesa Credit Union is becoming the first financial company to use video banking technology in the Northwest.
Gesa, which is the largest financial cooperative in Southeastern Washington, will soon start the banking to improve operations and the experience for its members.
The Personal Teller Machines (PTMs), which are powered by uGenius' Video Banking technology, will give people the option of interacting with a live teller via two-way video. Credit union members will be able to conduct typical transactions through video tellers including making deposits, paying bills, transferring money, cashing checks and more.
With the technology, agents can work from a centralized location and provide a virtual one-on-one service for customers at multiple branches and other high-traffic areas like stores or supermarkets.
Gesa will start using five PTMs in 2013 to decrease branch cost and increase efficiency for Gesa's more than 100,000 members. Credit Union representatives haven't said an exact starting date.