Alaska Airlines Double Charges 24,000 Customers! - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

Alaska Airlines Double Charges 24,000 Customers!

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SPOKANE, Wash. -
In a letter sent to thousands of customers this week Alaska Airlines says it submitted debit & credit charge files to card processors that contained some "duplicate charges." on purchases from June 11th & 12th. A spokeswoman with Alaska Airlines tells KHQ's Dylan Wohlenhaus that "we are going to do right by our customers" and the charges were in error by the company. The letter goes on to say that the duplicate charges are "being refunded to customer cards on or about June 18th".
 
Alaska Airlines also says some of its customers who were double charged may have received some overdraft fees. The company is asking customers affected to contact the company. A spokeswoman tells KHQ that "we will cover any overdraft fees if need be."
 
Anyone affected by the charges is asked to call the Alaska Airlines customer care phone number at 1800-654-5669 if they have any issues with overdraft fees or funds not being sent back to their accounts.

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