NBCRightNow.com - The Washington Healthplanfinder is back online. Richard Onizuka, CEO for the Washington Health Benefit
Exchange, issued the following statement Wednesday morning:
"As of this morning, we are pleased to report that
Washington Healthplanfinder is online. Beginning last night at 8:00 p.m., we
conducted a thorough end-to-end investigation of the Washington Healthplanfinder
system in order to determine the root cause of intermittent issues such as slow
loading times and difficulty completing online applications. After conducting
that analysis, our IT team has made some necessary system modifications and
deployed a patch to address these issues.
Our initial findings determined that unexpected user
activity and interaction with the marketplace created some of these issues. This
activity included sporadic, exploratory navigation through Washington
Healthplanfinder on day one that was very hard to replicate even in our
extensive testing leading up to launch. Today we will continue to analyze this
behavior and refine our system to better meet the needs of our customers. And
while some users may still experience brief interruptions or difficulty browsing
for plans, we are continuing to monitor the system throughout the day and make
any additional improvements as needed.
Creating Washington Healthplanfinder is no small
technological feat and we appreciate the patience demonstrated as we move
forward. This new marketplace will enable thousands of uninsured individuals,
families and small businesses in Washington State to find, compare and enroll in
health plans that meet their needs and their budget. Consumers can also compare
quality health coverage side by side and see if they qualify for financial help
to cover the cost of their monthly premiums, or access free coverage through
Washington Apple Health.
We are steadfast in our commitment to the positive
customer experience. And while we have experienced some expected bumps in the
road, the corrections made last night and continued enhancements to the site
over time will ensure a smooth application process for those seeking and
enrolling in health coverage."