8,000 Affected By Washington Health Plan Finder Glitch - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

8,000 Affected By Washington Health Plan Finder Glitch

Posted: Updated:
WASHINGTON -

SPOKANE, Wash. - As the deadline to enroll in a health insurance plan gets closer, more and more people are facing issues signing up for coverage.

The national health care website, healthcare.gov, has experienced a lot of problems. Since its launch, many have complained that the site freezes or won't let them finish filling out their personal information.

Here in Washington, there is a separate website to enroll in coverage called the Washington Health Plan Finder. While that site has had fewer technical issues, a new problem was announced Friday.

"Essentially some people were being told they were eligible for a higher tax credit than they were eligible for based on family size and their income, and it's approximately 8,000 people that were affected," said Washington Health Plan Finder Senior Communication Specialist Bethany Frey.

The system error has been corrected, but not completely resolved for those impacted. 8,000 insurance applicants were told they qualified for higher tax credits than they should have been because of the mistake. Those people now have plans that will cost them more than they originally thought.

Officials with the Washington Health Plan Finder say they will send notices in the mail to let people know if their plan is affected and that customers do not need to contact the call center for help. They also say they will work with people directly to help re-run their eligibility and help them switch plans if they can no longer afford the one they chose.  

Of the 8,000 people affected, more than 3,000 had already completely enrolled in a plan and submitted payments. However, those payments had not yet been processed and will not be until December.

The glitch was a result of an inconsistency between the Washington Health Plan Finder and the federal database of income amounts. However, even with this issue, those here in Washington are not facing many of the major issues facing other states.

"Aside from this glitch, most of what people are hearing on the national news doesn't affect us here in Washington state," Frey said. "We have about 35,000 people signed up at this point."

The deadline to enroll for coverage that starts January 1st, 2014 is December 15th. However, you can still enroll all the way up until March 31, 2014.

  • Top Stories from KHQTop StoriesMore>>

  • Neighbors concerned after fatal hit and run

    Neighbors concerned after fatal hit and run

    Tuesday, September 2 2014 7:51 PM EDT2014-09-02 23:51:37 GMT
    SPOKANE VALLEY, Wash. - A 47-year-old man died in a hit-and-run around 1:30 Tuesday morning. The man, Robert Royer, was riding his bicycle near I-90 and Park Rd in Spokane Valley when he was hit. Royer's wife described him as a loving father and friend. A neighbor of the victim, Jodi Pennington, says she's concerned about the lack of street lighting and traffic signs on the road. More >>
    SPOKANE VALLEY, Wash. - A 47-year-old man died in a hit-and-run around 1:30 Tuesday morning. The man, Robert Royer, was riding his bicycle near I-90 and Park Rd in Spokane Valley when he was hit. Royer's wife described him as a loving father and friend. A neighbor of the victim, Jodi Pennington, says she's concerned about the lack of street lighting and traffic signs on the road. More >>
  • One Dies in Plane Crash Near Showdown

    One Dies in Plane Crash Near Showdown

    Emergency crews are on the scene of a plane crash just north of the Showdown ski areaIt happened earlier this afternoon just after 1pm near mile marker 30 on US Highway 89 near the Kings Hill recreation area in the Lewis and Clark National Forest. A Federal Aviation official says the plane had four people aboard but there was no immediate word on injuries. However Cascade County Sheriff Bob Edwards has told KFBB that there has been one fatality.There is also no word yet on what kind of plane ...More >>
    Emergency crews are on the scene of a plane crash just north of the Showdown ski areaIt happened earlier this afternoon just after 1pm near mile marker 30 on US Highway 89 near the Kings Hill recreation area in the Lewis and Clark National Forest. A Federal Aviation official says the plane had four people aboard but there was no immediate word on injuries. However Cascade County Sheriff Bob Edwards has told KFBB that there has been one fatality.There is also no word yet on what kind of plane ...More >>
  • Anonymous donor sends laptops to Spokane boys after seeing KHQ story

    Anonymous donor sends laptops to Spokane boys after seeing KHQ story

    Tuesday, September 2 2014 6:22 PM EDT2014-09-02 22:22:32 GMT
    SPOKANE, Wash. - Four young brothers in east Spokane have been working a lemonade stand all summer to raise money for school supplies. More >>
    SPOKANE, Wash. - Four young brothers in east Spokane have been working a lemonade stand all summer to raise money for school supplies. Someone took notice and sent a gift these four boys never expected.KHQ's Gabe Cohen received a package from Kansas City, sent from a man touched by the boys' efforts. In the package were four laptops, exactly what they had been working so hard to buy.More >>
Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and KHQ. All Rights Reserved. For more information on this site, please read our Privacy Policy and Terms of Service.