8,000 Affected By Washington Health Plan Finder Glitch - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

8,000 Affected By Washington Health Plan Finder Glitch

Posted: Updated:
WASHINGTON -

SPOKANE, Wash. - As the deadline to enroll in a health insurance plan gets closer, more and more people are facing issues signing up for coverage.

The national health care website, healthcare.gov, has experienced a lot of problems. Since its launch, many have complained that the site freezes or won't let them finish filling out their personal information.

Here in Washington, there is a separate website to enroll in coverage called the Washington Health Plan Finder. While that site has had fewer technical issues, a new problem was announced Friday.

"Essentially some people were being told they were eligible for a higher tax credit than they were eligible for based on family size and their income, and it's approximately 8,000 people that were affected," said Washington Health Plan Finder Senior Communication Specialist Bethany Frey.

The system error has been corrected, but not completely resolved for those impacted. 8,000 insurance applicants were told they qualified for higher tax credits than they should have been because of the mistake. Those people now have plans that will cost them more than they originally thought.

Officials with the Washington Health Plan Finder say they will send notices in the mail to let people know if their plan is affected and that customers do not need to contact the call center for help. They also say they will work with people directly to help re-run their eligibility and help them switch plans if they can no longer afford the one they chose.  

Of the 8,000 people affected, more than 3,000 had already completely enrolled in a plan and submitted payments. However, those payments had not yet been processed and will not be until December.

The glitch was a result of an inconsistency between the Washington Health Plan Finder and the federal database of income amounts. However, even with this issue, those here in Washington are not facing many of the major issues facing other states.

"Aside from this glitch, most of what people are hearing on the national news doesn't affect us here in Washington state," Frey said. "We have about 35,000 people signed up at this point."

The deadline to enroll for coverage that starts January 1st, 2014 is December 15th. However, you can still enroll all the way up until March 31, 2014.

  • Top Stories from KHQTop StoriesMore>>

  • PHOTOS: Flash flooding & mudslides trap people in Okanogan County

    PHOTOS: Flash flooding & mudslides trap people in Okanogan County

    Friday, August 22 2014 9:12 PM EDT2014-08-23 01:12:14 GMT
    OKANOGAN COUNTY, Wash.- Okanogan County Sheriff Frank Rogers tells KHQ that as of 5:00pm Friday evening, Highway 20 is back open and no homes are threaten after numerous mudslides washed out roads and stranded drivers Thursday night and Friday morning. More >>
    OKANOGAN COUNTY, Wash.- Okanogan County Sheriff Frank Rogers tells KHQ that as of 5:00pm Friday evening, Highway 20 is back open and no homes are threaten after numerous mudslides washed out roads and stranded drivers Thursday night and Friday morning. More >>
  • Why landslides happen and could happen here

    Why landslides happen and could happen here

    Friday, August 22 2014 9:11 PM EDT2014-08-23 01:11:53 GMT
    SPOKANE, Wash. - After dealing with the state's largest wildfire that burned through hundreds of miles of land, Okanogan County is now dealing with something else. More >>
    SPOKANE, Wash. - After dealing with the state's largest wildfire that burned through hundreds of miles of land, Okanogan County is now dealing with something else. A landslide swept through, completely closing roads, and trapping people in their homes. “With all that vegetation gone, the water just runs off and creates a large pile at the bottom of the hill,” said U.S. Geological Survey Geologist Tom Frost.More >>
  • Fugitive Friday: WANTED: Sarah Langford

    Fugitive Friday: WANTED: Sarah Langford

    Friday, August 22 2014 9:06 PM EDT2014-08-23 01:06:33 GMT
    KHQ.COM - The KHQ CrimeTrackers are helping Crime Stoppers of the Inland Northwest track down a fugitive on the run. Her name is Sarah Langford. The 27-year-old has been spotted in Spokane Valley and the University City area. Langford is wanted for identity theft, and has been convicted on misdemeanor and felony theft charges.More >>
    KHQ.COM - The KHQ CrimeTrackers are helping Crime Stoppers of the Inland Northwest track down a fugitive on the run. Her name is Sarah Langford. The 27-year-old has been spotted in Spokane Valley and the University City area. Langford is wanted for identity theft, and has been convicted on misdemeanor and felony theft charges.More >>
Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and KHQ. All Rights Reserved. For more information on this site, please read our Privacy Policy and Terms of Service.