8,000 Affected By Washington Health Plan Finder Glitch - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

8,000 Affected By Washington Health Plan Finder Glitch

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WASHINGTON -

SPOKANE, Wash. - As the deadline to enroll in a health insurance plan gets closer, more and more people are facing issues signing up for coverage.

The national health care website, healthcare.gov, has experienced a lot of problems. Since its launch, many have complained that the site freezes or won't let them finish filling out their personal information.

Here in Washington, there is a separate website to enroll in coverage called the Washington Health Plan Finder. While that site has had fewer technical issues, a new problem was announced Friday.

"Essentially some people were being told they were eligible for a higher tax credit than they were eligible for based on family size and their income, and it's approximately 8,000 people that were affected," said Washington Health Plan Finder Senior Communication Specialist Bethany Frey.

The system error has been corrected, but not completely resolved for those impacted. 8,000 insurance applicants were told they qualified for higher tax credits than they should have been because of the mistake. Those people now have plans that will cost them more than they originally thought.

Officials with the Washington Health Plan Finder say they will send notices in the mail to let people know if their plan is affected and that customers do not need to contact the call center for help. They also say they will work with people directly to help re-run their eligibility and help them switch plans if they can no longer afford the one they chose.  

Of the 8,000 people affected, more than 3,000 had already completely enrolled in a plan and submitted payments. However, those payments had not yet been processed and will not be until December.

The glitch was a result of an inconsistency between the Washington Health Plan Finder and the federal database of income amounts. However, even with this issue, those here in Washington are not facing many of the major issues facing other states.

"Aside from this glitch, most of what people are hearing on the national news doesn't affect us here in Washington state," Frey said. "We have about 35,000 people signed up at this point."

The deadline to enroll for coverage that starts January 1st, 2014 is December 15th. However, you can still enroll all the way up until March 31, 2014.

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