UPDATE: SNAP Website Causes Widespread Frustration - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

UPDATE: SNAP Website Causes Widespread Frustration

Posted: Updated:
 UPDATE FROM SNAP: Just wanted to let you know that despite our unfortunate website crash Wednesday morning, more than 3,000 Energy Assistance appointments were set through the online system. The website has been up and running just fine since Wednesday afternoon and all web appointments are now full.

We still have a lot of appointments to set over the phone, so if people are in need of this program they can call 242.2376 to determine whether or not they qualify, and to set an appointment. We always experience an incredibly high call volume during the opening days, so we ask people to be patient and keep trying until they get through. Phone lines are open 8:30-3:30 M|T|W|F and 10:30-3:30 Thursday. We will also have lines open this Saturday from 8-12 to try to accommodate as many callers as possible.

ORIGINAL STORY:

SPOKANE, Wash. – KHQ heard from dozens of people on Wednesday that are frustrated after trying to make energy assistance appointments with The Spokane Neighborhood Action Program (SNAP). SNAP opened their website and phone lines Wednesday for the first time this season, and within the first few hours they told us they received hundreds of thousands of hits on their website.   

That crashed the site, and left many people who tried to log on to the site out of luck. Adding to this, the phone line system was also backed up, leading to widespread outages. SNAP says they anticipated a large number of applicants, and over the summer they even took steps to increase their bandwidth, but even that didn't help.  

Late Wednesday afternoon SNAP officials told KHQ the problems have mostly been fixed, however there are still long waits as the website loads. SNAP sent KHQ a tweet Wednesday afternoon that stated despite the early issues, they were still able to make 3000 appointments Wednesday.

You can make an energy assistance appointment with SNAP by calling (509) 242-2376 or by going to www.snapwa.org

HD DOPPLER 6i
/
  • Top Stories from KHQHomeMore>>

  • Viral Post: 15-year-old girl helps blind, deaf man on Alaska flight

    Viral Post: 15-year-old girl helps blind, deaf man on Alaska flight

    Saturday, June 23 2018 2:08 AM EDT2018-06-23 06:08:40 GMT

    A 15-year-old girl's generosity has gone viral according to a Facebook post with nearly 300,000 shares. The post from Lynette Scribner describes a man, Tim Cook, who is both deaf and blind who was flying home to Portland unaccompanied after visiting his sister in Boston. 

    More >>

    A 15-year-old girl's generosity has gone viral according to a Facebook post with nearly 300,000 shares. The post from Lynette Scribner describes a man, Tim Cook, who is both deaf and blind who was flying home to Portland unaccompanied after visiting his sister in Boston. 

    More >>
  • Protests, facility visits planned amid immigration confusion

    Protests, facility visits planned amid immigration confusion

    Saturday, June 23 2018 1:46 AM EDT2018-06-23 05:46:13 GMT
    MGN ImageMGN Image

    McALLEN, Texas (AP) - Protests and rallies focused around the separation of families at the U.S.-Mexico border are scheduled this weekend, while more than two dozen congressional Democrats plan to visit detention facilities in Texas.  

    More >>

    McALLEN, Texas (AP) - Protests and rallies focused around the separation of families at the U.S.-Mexico border are scheduled this weekend, while more than two dozen congressional Democrats plan to visit detention facilities in Texas.  

    More >>
  • Cage-free egg initiative qualifies for California ballot

    Cage-free egg initiative qualifies for California ballot

    Friday, June 22 2018 10:31 PM EDT2018-06-23 02:31:52 GMT

    SACRAMENTO, Calif. (AP) - California voters will decide in November whether egg-laying hens must live cage free. Secretary of State Alex Padilla says an initiative setting standards for confining calves, pigs and hens is eligible for the ballot. Businesses wouldn't be allowed to sell meat and eggs raised in settings that don't meet the standards.

    More >>

    SACRAMENTO, Calif. (AP) - California voters will decide in November whether egg-laying hens must live cage free. Secretary of State Alex Padilla says an initiative setting standards for confining calves, pigs and hens is eligible for the ballot. Businesses wouldn't be allowed to sell meat and eggs raised in settings that don't meet the standards.

    More >>