Cover Oregon Director on Notice, Board Demands Website Fix - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

Cover Oregon Director on Notice, Board Demands Website Fix

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PORTLAND, OR - The board of Oregon's health insurance exchange has put its executive director on notice, demanding to know when the website will work and how Cover Oregon will enroll people by next year.

Board members held an executive session Thursday to discuss Executive Director Rocky King's performance, and passed resolutions calling for new target dates by next Friday. 

Cover Oregon has resorted to hand-processing paper and electronic applications, since people are unable to sign up for health coverage on the website. But King says the staff is making progress and is optimistic about solving the problems. 

Board members also expressed mistrust of their technology contractor Thursday, asking Oracle Vice President Tom Budnar when they should stop believing the contractor, given a record of missed deadlines.

Budnar says a "swat team" has been brought in to fix the site.

When the website launched October 1st, directors said it was experiencing glitches. 

Cover Oregon said the online system wasn't correctly determining eligibility for tax credits, the Oregon Health Plan and Healthy Kids, but that the problem would be fixed by the end of October. 

Instead, people in Oregon have been able to find certified insurance agents and community organizations to help them start the process of finding health insurance, and they can browse through insurance options and price estimates on the website.

They still can't enroll in coverage on the website until the problems are fixed.