Many Having Problems Enrolling In A Health Insurance Plan - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

Many Having Problems Enrolling In A Health Insurance Plan

Posted: Updated:
SPOKANE, Wash. -

With the deadline to apply for health care fast approaching, many people are still having problems signing up.

Carol Dunn, who lives in Spokane, has been trying to enroll in a health care plane since the beginning of October and for her the process has been anything but easy. The biggest problem has been getting a hold of someone who can answer her questions.

"I don't know what to do," Carol Dunn said. "I've called all the numbers, every single number on here, you can't get through. I've been calling everyday and you still can't get through."

Carol says there are several numbers she has tried calling, including the Washington Health Plan Finder Call Center. However, each time she gets a message that says they are experiencing a high volume of calls and cannot get through.

According to the Washington Health Plan Finder, they receive anywhere from 15,000 to 16,000 calls a day. They are continually adding more people to the call center, but it is difficult to keep up with all the calls.

After having no luck getting through on the phone, Carol then tried the website. She filled out the online form, but was told she is not eligible because of her income. Now, she does not know what health plan she qualifies for and worries she will miss the deadline to apply because of the confusion.

"It's a nightmare and it's actually making me sick, so hopefully it'll work out," Dunn said. "I know it'll work out, but my worry is that I won't get it going before January."

If you need help applying and are having trouble getting through on the phone like Carol, you can also make an appointment to talk to someone in person. Just visit http://www.wahbexchange.org/info-you/agents-and-brokers/ for more information.

HD DOPPLER 6i
/
  • Top Stories from KHQHomeMore>>

  • Deer Park home catches fire on N. Spotted Rd.

    Deer Park home catches fire on N. Spotted Rd.

    Thursday, July 27 2017 10:31 AM EDT2017-07-27 14:31:51 GMT

    DEER PARK, Wash. - A home has caught fire in the 26000 block of N. Spotted Rd. in Deer Park, WA north of Spokane.  One woman was inside the home at the time of the fire and she was able to make it out safely.  We do not know the cause of the fire at this time.   

    More >>

    DEER PARK, Wash. - A home has caught fire in the 26000 block of N. Spotted Rd. in Deer Park, WA north of Spokane.  One woman was inside the home at the time of the fire and she was able to make it out safely.  We do not know the cause of the fire at this time.   

    More >>
  • Two-year-old girl airlifted to Sacred Heart after getting hit by car in parking lot

    Two-year-old girl airlifted to Sacred Heart after getting hit by car in parking lot

    Thursday, July 27 2017 10:00 AM EDT2017-07-27 14:00:05 GMT

    COEUR D'ALENE, Idaho - A two-year-old girl from Coeur d'Alene is in critical but stable condition after getting hit by a vehicle in the parking lot of an apartment complex. The incident happened in the 600 block of W. Wilbur Avenue around 8:45pm.  When officers arrived on scene, life measures and CPR had already begun. Medical personnel with the Coeur d'Alene Fire Department arrived and immediately transported the girl to Kootenai Health.

    More >>

    COEUR D'ALENE, Idaho - A two-year-old girl from Coeur d'Alene is in critical but stable condition after getting hit by a vehicle in the parking lot of an apartment complex. The incident happened in the 600 block of W. Wilbur Avenue around 8:45pm.  When officers arrived on scene, life measures and CPR had already begun. Medical personnel with the Coeur d'Alene Fire Department arrived and immediately transported the girl to Kootenai Health.

    More >>
  • Scammers are trying to steal your Social Security benefits

    Scammers are trying to steal your Social Security benefits

    Thursday, July 27 2017 9:45 AM EDT2017-07-27 13:45:34 GMT

    KHQ.COM - A scam alert to tell you about. The social security administration is warning that scammers are impersonating government agents and stealing people's benefits.  According to a blog post on the administration's website, the calls come from a number with a "323" area code. The caller claims they are an agency employee and that the victim is due a 1.7% cost of living adjustment (COLA) increase if their social security benefits.

    More >>

    KHQ.COM - A scam alert to tell you about. The social security administration is warning that scammers are impersonating government agents and stealing people's benefits.  According to a blog post on the administration's website, the calls come from a number with a "323" area code. The caller claims they are an agency employee and that the victim is due a 1.7% cost of living adjustment (COLA) increase if their social security benefits.

    More >>