Many Having Problems Enrolling In A Health Insurance Plan - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

Many Having Problems Enrolling In A Health Insurance Plan

Posted: Updated:
SPOKANE, Wash. -

With the deadline to apply for health care fast approaching, many people are still having problems signing up.

Carol Dunn, who lives in Spokane, has been trying to enroll in a health care plane since the beginning of October and for her the process has been anything but easy. The biggest problem has been getting a hold of someone who can answer her questions.

"I don't know what to do," Carol Dunn said. "I've called all the numbers, every single number on here, you can't get through. I've been calling everyday and you still can't get through."

Carol says there are several numbers she has tried calling, including the Washington Health Plan Finder Call Center. However, each time she gets a message that says they are experiencing a high volume of calls and cannot get through.

According to the Washington Health Plan Finder, they receive anywhere from 15,000 to 16,000 calls a day. They are continually adding more people to the call center, but it is difficult to keep up with all the calls.

After having no luck getting through on the phone, Carol then tried the website. She filled out the online form, but was told she is not eligible because of her income. Now, she does not know what health plan she qualifies for and worries she will miss the deadline to apply because of the confusion.

"It's a nightmare and it's actually making me sick, so hopefully it'll work out," Dunn said. "I know it'll work out, but my worry is that I won't get it going before January."

If you need help applying and are having trouble getting through on the phone like Carol, you can also make an appointment to talk to someone in person. Just visit http://www.wahbexchange.org/info-you/agents-and-brokers/ for more information.

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