CONSUMER REPORTS: 'Naughty & Nice' List - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

CONSUMER REPORTS: 'Naughty & Nice' List

Posted: Updated:

NBCNEWS.COM - Santa isn't the only one who makes a list at this time of year. The folks at Consumer Reports have just announced which companies made their "Naughty & Nice" list for 2013.

Some major national retailers made the "naughty" list, along with a big airline and a cable TV channel. The "nice" list includes a major bank, a cell-phone company, some popular retailers and a different airline.

"This is an education campaign to remind people that they have choices in the marketplace," said senior editor Tod Marks.

"Companies have different policies — some are customer friendly, some are not." Nominations came from staff members and Facebook fans. Before a company made the list, the policy or practice in question was verified. But Consumer Reports stresses that this is not a definitive list. "When we praise or criticize a company, it's in regard to a specific policy.

It doesn't mean that we give either a thumbs-up or thumbs-down on everything else that company does," Marks explained. "We've had instances where a company has done very well one year and gone on the negative list the next year and vice versa, so it's about the particular policy not the company."

Companies on the Naughty list include:

  • Amazon.com: It raised the required purchase for free Super Saver shipping from $25 to $35.
  • Best Buy: The electronics chain will now require customers to show a photo ID to make a return, even if you have a receipt.
  • BJ's Wholesale Club: Members cannot return perishable products such as food and flowers. The competition, Costco and Sam's Club, will take back any item for any reason.
  • Fry's Electronics: Most electronics stores give you 15 to 30 days to return most televisions, although there may be more restrictions on big-screen sets. Fry's will not give refunds on TVs 24 inches and larger.
  • QVC: America's favorite shopping channel was criticized for having 20 different price categories, such as the "QVC Price," "Today's Special Value," the "Event Price," "While Supplies Last," "Last Clicks," and "Clearance Price," just to name a few. "It's hard to tell whether you're getting a great deal or a great spiel," Marks said.
  • United Airlines: The airline no longer offers families with small children the chance to board the plane early. United said the policy change, which was announced this summer, was designed to "simplify the boarding process."

Here are some of the companies that made the Nice list:

  • Citibank: The Citi Simplicity credit card is different from the rest because there's never a late fee. With many other cards, that fee is $15 to $35. It's great if you slip up and miss paying that bill. The bank is likely to close your account if this becomes a pattern.
  • Consumer Cellular: This wireless company, which has stellar customer satisfaction ratings, plays by a different set of rules from most other carriers. There are no contracts, no activation fees and no penalties for changing plans. Plus, it offers a 30-day money-back guarantee. If you don't like the service you can cancel and get a full refund.
  • Hampton Inn & Suites: They promise "friendly service, clean rooms, comfortable surroundings, every time." And if you're not completely satisfied, they don't expect you to pay.
  • Lands' End: They still have an unconditional guarantee that allows customers to get a refund or exchange on any product, at anytime and for any reasons. This refund policy even applies to personalized items that have been hemmed or monogrammed.
  •  Southwest: They score points for providing greater flexibility than most other airlines when you need to switch flights. Southwest lets you modify your itinerary and pay any cost difference in the fares with no penalty fee. Other airlines charge big fees for making any change in your flights once the ticket is purchased.
  • National NewsMore>>

  • Teen Suspended For Asking Miss America To Prom

    Teen Suspended For Asking Miss America To Prom

    Friday, April 18 2014 11:34 PM EDT2014-04-19 03:34:48 GMT
    YORK, Pa. (AP) — A Pennsylvania high school student is in hot water for asking Miss America to prom during a question and answer session at school. Eighteen-year-old Patrick Farves said he received three days of in-school suspension Thursday because he asked Nina Davuluri to prom.
    More >>
    YORK, Pa. (AP) — A Pennsylvania high school student is in hot water for asking Miss America to prom during a question and answer session at school. Eighteen-year-old Patrick Farves said he received three days of in-school suspension Thursday because he asked Nina Davuluri to prom.

    More >>
  • South Korean Ferry Captain Arrested As Hundreds Are Missing And Feared Dead

    South Korean Ferry Captain Arrested As Hundreds Are Missing And Feared Dead

    Friday, April 18 2014 4:38 PM EDT2014-04-18 20:38:53 GMT
    SEOUL, South Korea (AP) - South Korean news agency Yonhap reports that the captain of the South Korean ferry that sank two days ago has been arrested. Yonhap says 68-year-old Lee Joon-seok was detained early Saturday. The ship, the Sewol, sank Wednesday, leaving hundreds missing and feared dead.More >>
    SEOUL, South Korea (AP) - South Korean news agency Yonhap reports that the captain of the South Korean ferry that sank two days ago has been arrested. Yonhap says 68-year-old Lee Joon-seok was detained early Saturday. The ship, the Sewol, sank Wednesday, leaving hundreds missing and feared dead.
    More >>
  • WATCH: Cell Phone Video Of Sinking Ferry Released As 270 Are Still Missing

    WATCH: Cell Phone Video Of Sinking Ferry Released As 270 Are Still Missing

    Friday, April 18 2014 4:21 PM EDT2014-04-18 20:21:35 GMT
    MOKPO, South Korea (AP) - Searchers have now put markers on the surface of the water where the South Korean ferry went down. Part of the ship had remained above the surface until today, but now the entire vessel is submerged. They're continuing the effort to find some 270 people who are missing and feared dead.More >>
    MOKPO, South Korea (AP) - Searchers have now put markers on the surface of the water where the South Korean ferry went down. Part of the ship had remained above the surface until today, but now the entire vessel is submerged. They're continuing the effort to find some 270 people who are missing and feared dead.
    More >>
  • Top Stories from KHQTop StoriesMore>>

  • 3rd Person Arrested In McDonald's Robbery

    3rd Person Arrested In McDonald's Robbery

    Saturday, April 19 2014 10:56 AM EDT2014-04-19 14:56:28 GMT
    UPDATE: Two suspects have been arrested in connection to the robbery that occurred Thursday evening at the McDonald's at 2200 W. Wellesley Ave. Major Crimes Detectives are also investigating the possibility these suspects are connected to other robbery incidents.More >>
    UPDATE: Two suspects have been arrested in connection to the robbery that occurred Thursday evening at the McDonald's at 2200 W. Wellesley Ave. Major Crimes Detectives are also investigating the possibility these suspects are connected to other robbery incidents.
    More >>
  • Judge Rules Taxpayers Won't Pay For Sex Offender Treatment

    Judge Rules Taxpayers Won't Pay For Sex Offender Treatment

    Saturday, April 19 2014 2:36 AM EDT2014-04-19 06:36:00 GMT
    TACOMA, Wash. (AP) - A judge has rejected Steven Powell's request to have taxpayers pay for his court-ordered sex offender treatment after a voyeurism conviction.Pierce County Superior Court Judge Ronald Culpepper agreed Friday with the state attorney general's office that Powell cited the wrong statute when he made his request.More >>
    TACOMA, Wash. (AP) - A judge has rejected Steven Powell's request to have taxpayers pay for his court-ordered sex offender treatment after a voyeurism conviction.Pierce County Superior Court Judge Ronald Culpepper agreed Friday with the state attorney general's office that Powell cited the wrong statute when he made his request.More >>
  • North Idaho Poachers Taking Heavy Toll On Game

    North Idaho Poachers Taking Heavy Toll On Game

    Saturday, April 19 2014 2:09 AM EDT2014-04-19 06:09:06 GMT
    LEWISTON, Idaho — Poachers are likely killing far more game animals than wolves are, state wildlife officials in North Idaho say. Officials tell the Lewiston Tribune in a story on Friday that last year in North Idaho they confirmed poaching of 30 elk, four moose, 13 mule deer and 57 whitetail deer.
    More >>
    LEWISTON, Idaho — Poachers are likely killing far more game animals than wolves are, state wildlife officials in North Idaho say. Officials say last year in North Idaho they confirmed poaching of 30 elk, four moose, 13 mule deer and 57 whitetail deer.

    More >>
Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and KHQ. All Rights Reserved. For more information on this site, please read our Privacy Policy and Terms of Service.