Washington Healthcare Site Down Again for Maintenance - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

Washington Healthcare Site Down Again for Maintenance

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There is yet another setback for the new Washington state healthcare website. There is yet another setback for the new Washington state healthcare website.

PASCO, WA-- There is yet another setback for the new Washington state healthcare website.

People going to the healthplanfinder site to purchase an insurance plan, won't get very far because the site is down once again for maintenance.

This isn't the first time the healthplanfinder site is down because of technical glitches.

Our state's program is rated in the top three for healthcare sites across the country, but it's dealing with its own share of slowdowns and shutdowns. And that's concerning people who want to sign up soon to get coverage beginning in January.

Going to the healthplanfinder site will show you the message, "Thanks for your patience."

But many people are losing their patience while the site is down for maintenance and they're feeling anxious.

Calls to customer service don't get you much farther without the site.

A concerned Pasco family spoke to us about their concerns.

"I just kept trying. I've tried all week. Monday through Friday and the site's been down. If you get customer service that's all they will tell you is that the site is down. I'm sorry call back in 24 hours," said Katie.

Katie is worried for her husband who had a kidney transplant and needs frequent procedures and pricey medications.

"Simply put, it's life or death. If he doesn't take them we're playing with fire."

The prices for their high risk insurance plan coverage are increasing next year and they're looking for a new plan to make ends meet.

"I have a family of five that depends on me and if we don't have coverage I just don't know if we'll have the money to cover the hospital bills that we will incur," said Ty. 

People need to sign up for a plan by December 23rd to get coverage in January.

Washington Health Benefits Exchange says they plan to get thing running before the deadline, but can't say when.

"Our staff has been working around the clock on this over the past couple days and has been troubleshooting and making some fixes to improve the site. At this point I can't say a determined time that we'll be back up and running," said Bethany Frey, Washington Health Benefits Exchange.

Frey recommends people fill out a paper application with a local navigator to begin the application process to speed up their sign up when the site is running again.

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