Charter Upgrades to Faster, Better, Digital Services - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

Charter Upgrades to Faster, Better, Digital Services for Tri-City Area

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KENNEWICK, WA - Charter Communications says people living in and around the Tri-Cities will soon have access to better, faster, and improved services.

Charter says customers in Kennewick, Pasco, Richland, Walla Walla, Milton Freewater and Hermiston will soon enjoy access to more than 200 high definition (HD) channels, better picture quality and significantly faster Internet speeds. The changes come as Charter completes its move to a 100% all-digital network throughout the first half of 2014. 

The 100% all-digital network requires digital equipment for all TVs, and actions one month in advance, so Charter is notifying customers of their conversion dates.

"By removing outdated analog signals, we regain bandwidth in our network enabling us to provide more HD channels and open the door to faster Internet speeds and future innovation," said Charter President and CEO Tom Rutledge. "This upgrade speaks to the fact that Charter is providing our customers with the very best products at the very best value and we've invested more than $2 billion in our fiber-rich network to make that happen." 

The all-digital upgrade begins March 11th and continues over three weeks with groups of customers in each area transitioning to an all-digital network on a rolling basis.  As part of this upgrade process, customers must take action by acquiring Charter-issued digital set-top boxes for each of their televisions. 

With the use of set-top boxes, Charter customers will gain Video On Demand (VOD) access for every television in their home. With more than 12,000 VOD options, including more than 3,000 in HD, Charter is setting a new standard for digital video entertainment. 

"More than 90 percent of Charter customers have adopted digital devices for at least one television in their home," said Jon Hargis, Charter's executive vice president and chief marketing officer. "And we're making it convenient for customers to obtain additional equipment through direct shipment and expanded store locations and hours."

Given the staggered rollout, customers will be upgraded at different times in March, and it is important for customers to take action before the transition.

Charter is communicating with customers about this scheduled transition via direct mail, bill messages, outbound calls, and messages that will appear on their television set prior to the transition. 

Charter says customers can receive one or more digital boxes at no cost for one, two or five years, depending on their programming package and other qualifying factors. 

You can obtain the digital boxes through direct shipment to your home by calling 1-888-438-2427 to request a self-installation kit, or pick up equipment at a nearby Charter store.

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