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SOURCE Artificial Solutions
Teneo Network of Knowledge creates an eco-system of virtual assistants seamlessly accessed
BARCELONA, Spain, Feb. 23, 2014 /PRNewswire/ -- Mobile World Congress – Artificial Solutions™ (www.artificial-solutions.com), the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, introduced today the Teneo Network of Knowledge, a patented intelligent framework that allows the inherent knowledge of a mobile personal assistant to be extended with specialist domain expertise based on implicit and explicit personalization. Demo can be seen here http://youtu.be/UWHra2lhgMU
Personal assistants are already changing the way users interact with their mobiles and will become an essential part of user interaction as wearable technology takes off, but ask them to do something such as book a flight and all a user gets is a list of sponsored links, airlines and aggregators. The Teneo Network of Knowledge will transform this by enabling personal assistants to offer users the choice of talking directly with a virtual assistant that has the knowledge to answer their specific query, such as one from an airline or travel agent. In addition, sophisticated real-time analytics within the Teneo platform, allows the personal assistant to learn a user's preference, such as airline, seat choice etc in a closed-loop feed and incorporate this information automatically into the process.
Intelligent routing developed by Artificial Solutions enables not just different methods of dealing with the handover process including the ability for the personal assistant to deliver it themselves, but also the order in which knowledge resources are prioritized. In addition, because assistants on the Teneo Network of Knowledge are able to remember the context of the conversation there is no need for the question to be repeated, the new virtual assistant will just continue the conversation and seamlessly transfer the user back when their portion of the conversation is complete.
The Teneo Network of Knowledge is built around the Teneo platform that allows non-computational linguists to build highly sophisticated NLI apps in multiple languages, running across different OS, devices and channels. This opens up the world of the natural language apps to the developer community and allows brands and organizations to provide content directly to a user via their own virtual assistant.
"Virtual assistants are starting to change the way consumers interact with their mobile devices making it easy to set reminders, send messages and access information, but they lack the vast amount of knowledge required to be an essential part of users' lives," says Lawrence Flynn, CEO of Artificial Solutions. "The Teneo Network of Knowledge opens up personal assistants to the wealth of information contained with the virtual assistants of organizations, whilst delivering information that is personalized to them."
The Teneo Network of Knowledge can be seen running on Indigo, Artificial Solutions' own personal assistant launched last year at Mobile World Congress at Artificial Solutions' stand at Congress Square (CS50), stand #39 during this year's show.
About Artificial Solutions
Artificial Solutions is the leading specialist in Natural Language Interaction (NLI). The company's patented technology enables people to hold two-way meaningful conversations with applications and services running on computers, mobile technology and other electronic devices in a humanlike, intelligent manner.
Delivered through its Teneo platform that allows non-technical, non-computational linguists to build highly sophisticated, speech-enabled, natural language user interfaces and applications, Artificial Solutions' technology is typically deployed by Connected Consumer Device (CCD) manufacturers and app developers, and by enterprise-clients seeking to improve their customer experience. Operating system and device independent, Teneo is available in 21 languages and includes powerful analytics that deliver valuable insight into customers' needs and behavior.
With development centers in Barcelona, Hamburg, London and Stockholm and offices across Europe, USA, Asia-Pacific and South America, Artificial Solutions' technology is deployed by hundreds of public and private sector organizations and used by millions of people. For more information, visit www.artificial-solutions.com
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