Longer Wait Times for Washington Health Care Exchange - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

Longer Wait Times for Washington Health Care Exchange

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SPOKANE, WA - Washington's Health Care Exchange that opened in October, at first had the shortest wait time for caller's in the nation.

However, even though more operators have been hired people are now waiting up to three times longer to get through to someone. The average wait time of 14 minutes back in December is now closer to an hour and a half. 

The call center, which is based in Spokane, is answer more phone calls now and that does take more time.

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