New Enrollment For Those Who Encountered Technical Problems - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

Qualified Health Plan Special Enrollment for Those Who Faced Technical Problems

Posted: Updated: - Washington residents who couldn't register in a Qualified Health Plan by March 31 due to technical problems still have time to apply for coverage.

Washington Healthplanfinder wants those people to know about a special enrollment process to apply for coverage that begins May 1. The Exchange says there are important guidelines and applicants should complete these steps as soon as possible.

Anyone who qualifies for the process will receive notification from the Exchange within the next week.

"We recognize that some customers may have experienced difficulty meeting the deadline due to long wait times at the Customer Support Center or other barriers to enrollment," said Richard Onizuka, Chief Executive Officer for the Washington Health Benefit Exchange. "If these individuals are seeking coverage by May 1, they should complete these steps as soon as possible to have their case reviewed by staff."

Washington Healthplanfinder offers this important information about the special enrollment process:

  • If Customers Started an Application by March 31: If customers were unable to finalize their application by March 31, the Exchange will contact them with instructions to complete their application after the deadline.
  • If Customers Couldn't Start an Application by March 31: If residents couldn't start an application by March 31, they will need to fill out an online Request for Enrollment Form located here: . They may start an application so that they can provide an application ID number to complete the form. They may also contact the toll-free Customer Support Center, a Navigator or a Broker to assist them with their application and the online form. Staff will review cases in the order that they are received.
  • Include an Application ID: Customers must provide an application ID number to complete this form. This number can be located via the user's Account Dashboard under the Primary Applicant Information Screen in the upper right-hand corner. If customers need help locating this number, they may contact the toll-free Customer Support Center at 1-855-923-4633.
  • Cases Will Be Reviewed: Staff will review cases in the order they are received. Please note that it may take two to three weeks on average to review these requests and verify eligibility for a special enrollment period.
  • Select a Plan and Complete Payment: Residents who are granted a special enrollment must take the necessary steps of selecting and submitting payment for a Qualified Health Plan to complete the enrollment process.

Washingtonians who qualify for Washington Apple Health (Medicaid) can enroll at any point during the year, as well as American Indians/Alaskan Natives who are enrolled members of a federally recognized Tribe or an Alaska Native Corporation.