CenturyLink: 4,500 Calls Failed During 911 Outage - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

CenturyLink: 4,500 Calls Failed During 911 Outage

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SEATTLE, WA - CenturyLink says about 4,500 calls failed to get through during a six-hour Washington state 911 outage early last Thursday.
    
The telecommunications company said Monday that the outage was caused by a technical error in a third-party vendor's call router, which prevented the system from properly processing calls. The company says the problem did not involve the computer bug known as "Heartbleed."
    
In a statement, the company says it and the vendor "have taken steps to implement an enhanced monitoring process and have addressed the router issue."
    
CenturyLink Northwest Region President Brian Stading says he's confident that "the 911 system is fully operational and stable."
    
A similar outage in parts of northwest Oregon lasted more than two hours early Thursday. CenturyLink said that was caused by a maintenance issue.

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