UPDATE: Questions For CenturyLink On Wash. State 911 Fail - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

UPDATE: Questions For CenturyLink On Wash. State 911 Fail

Posted: Updated:
OLYMPIA, Wash. (AP) - The Washington Emergency Management Division believes the 911 system is stable now, but it still wants assurances from CenturyLink there won't be a repeat of Thursday's statewide outage.
   
Division Director Robert Ezelle says the phone company shared some information Monday as it investigates what went wrong.
   
Ezelle said Tuesday the state still wants to pin down why backup system didn't kick in.
   
CenturyLink says about 4,500 calls failed to get through during a six-hour outage caused by a technical error in a third-party vendor's call router.  About 770 calls were completed in that period. CenturyLink says it has addressed the issue.
   
The outage involved 127 dispatch points in Washington.
   
The company says a similar two-hour 911 outage in parts of northwest Oregon was caused by a separate problem.

PREVIOUS STORY:

SEATTLE (AP) - CenturyLink says about 4,500 calls failed to get through during a six-hour Washington state 911 outage early last Thursday.
    
The telecommunications company said Monday that the outage was caused by a technical error in a third-party vendor's call router, which prevented the system from properly processing calls. The company says the problem did not involve the computer bug known as "Heartbleed."
    
In a statement, the company says it and the vendor "have taken steps to implement an enhanced monitoring process and have addressed the router issue."
    
CenturyLink Northwest Region President Brian Stading says he's confident that "the 911 system is fully operational and stable."
    
A similar outage in parts of northwest Oregon lasted more than two hours early Thursday. CenturyLink said that was caused by a maintenance issue.

(Copyright 2014 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.)

HD DOPPLER 6i
/
  • Top Stories from KHQHomeMore>>

  • Mad Minute stories from Monday, July 24th

    Mad Minute stories from Monday, July 24th

    Tuesday, July 25 2017 2:00 AM EDT2017-07-25 06:00:12 GMT
    Mad Minute for 12/30/16Mad Minute for 12/30/16

    Here are the extended versions of the KHQ Local News 11 at 11 Mad Minute stories from Monday, July 24th.

    More >>

    Here are the extended versions of the KHQ Local News 11 at 11 Mad Minute stories from Monday, July 24th.

    More >>
  • 'Nurse in' held in support of breastfeeding Spokane mom

    'Nurse in' held in support of breastfeeding Spokane mom

    Monday, July 24 2017 11:44 PM EDT2017-07-25 03:44:05 GMT

    SPOKANE, Wash. - If you were near Physzique Fitness in South Spokane Monday morning, you may be wondering what all the mothers and babies were doing outside. We learned they were holding a 'nurse-in' to show their support for a mother who said she had a negative breastfeeding experience at the facility.

    More >>

    SPOKANE, Wash. - If you were near Physzique Fitness in South Spokane Monday morning, you may be wondering what all the mothers and babies were doing outside. We learned they were holding a 'nurse-in' to show their support for a mother who said she had a negative breastfeeding experience at the facility.

    More >>
  • Law enforcement warning motorists about new distracted driving law

    Law enforcement warning motorists about new distracted driving law

    Monday, July 24 2017 11:26 PM EDT2017-07-25 03:26:58 GMT

    SPOKANE, Wash. - The next time your phone rings while you’re driving you better not pick it up, unless you don’t mind a $136 fine. The new distracted driving law in Washington, also called the DUI-E law, went into effect Sunday, and local law enforcement are reminding drivers to be completely hands-free.

    More >>

    SPOKANE, Wash. - The next time your phone rings while you’re driving you better not pick it up, unless you don’t mind a $136 fine. The new distracted driving law in Washington, also called the DUI-E law, went into effect Sunday, and local law enforcement are reminding drivers to be completely hands-free.

    More >>