The FTC Files Formal Complaint Against T-Mobile for Unauthorized Charges
NBC RIGHT NOW--The Federal Trade Commission filed a complaint with a U.S. district court against T-Mobile, which said the mobile phone company billed customers for "premium text" subscriptions they never authorized.
The complaint also said the company's bills hid these charges from customers.
Commission staff claim T-Mobile was made aware of this, but still continued to collect millions of dollars for several years.
The complaint said that the charges took place between 2009 until December of last year, and documents show the company had a high number complaint as early as 2012.
It also states as many as 40-percent of customers hit with these monthly charges sought refunds, a fact that FTC staff said should have been "An obvious sign to T-Mobile that the charges were never authorized."
FTC chair Edith Ramirez said it is the agency's goal to make sure the phone company repays its customers.
They were in settlement talks with T-Mobile before the announcement but failed to reach an agreement. The agency hopes to secure refunds for all consumers affected.