Walla Walla VA Hosts Town Hall Meeting - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

Walla Walla VA Hosts Town Hall Meeting

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 WALLA WALLA, WA - The Walla Walla VA serves nearly 20,000 veterans. Wednesday night, they played host to a Town Hall Meeting, asking what you think about the VA. 

People brought up scheduling issues, pharmacy wait times and confusing billing processes. Some suggested the VA be more engaged with the community and offer better parking. 

In turn, Walla Walla VA's director said new clinical space in the works as well as an 80 bed nursing home in partnership with the Washington State Department of Veteran's Affairs. They're also working on a 40-unit housing program for homeless veterans and a new call center with up to 95 people to answer phones and help cut down on wait times and automated responses.

"We don't have inpatient beds and we don't have specialty care. So coordinating care for our veterans to get to those services in the VA system has been a challenge. As a result, last year we purchased $32 million of purchased care in the community. Of course, with new legislation that opportunity is going to be increased," said director Brian Westfield.

The Veterans Access, Choice and Accountability Act was enacted thi year.this is meant to improve access and quality of care for veterans nationwide.