National Car Rental Manager Confesses to Lee Port Authority Police; Enterprise Protocol InconsistentPosted:
David Howe, National Car Rental victim, issues urgent new warning after review of official police report containing admissions of mistakes and incompetence
According to the nationwide risk management company and issuing CRA, this new information is critical knowledge for renters here and around the world because Enterprise-owned Alamo and National offer no employee-initiated vehicle walk-arounds at rental origination. The lack of pre-vehicle inspections with renter and employee, combined with little-known arbitration clauses that keep cases from public court dockets means renters obtaining a one-way rental in particular, they must exercise extraordinary pre-inspection scrutiny.
Related: Consumer Advocate and Journalist Christopher Elliott: Enterprise has been accused of running a ding-and-dent scam so often by readers of this site, I’ve lost count: http://www.elliott.org/blog/enterprise-determines-damaged-rental/ .
“It all makes sense now,” said David Howe, National Car Rental crime victim and America’s child identity guardian. “I now understand why I was upgraded from one of the lowest car classes (COMPACT) to one of the highest a $35,000.00 (PREMIUM) Toyota Avalon at absolutely no additional charge and with no additional restrictions at the National Car Rental Agency on October 28, 2016, Miami International Airport for return at Southwest Florida International Airport in Fort Myers.
“I was upgraded because I made a one-way rental reservation and post-rental check-in inspections get treated differently,” Howe confirmed. “And with Enterprise-owned agencies, that’s a huge red flag for consumers everywhere.”
“Just as I suspected after the predatory encounter last year, it’s now known that Enterprise-owned National Car Rental managers scrutinize one-way rentals differently than those rentals originated and returned to the same location. That’s another way of saying that the company’s internal damage protocols - which were designed to create consistency and uniformity while minimizing ambiguous and inconsistent damage evaluations they are entirely ignored: https://www.travelersunited.org/commentary/enterprise-damage-evaluator/ .
“It also means that consumers who obtain one-way rentals need to be particularly aware of the additional vulnerability following the confession to police by one of National’s managers at the Southwest Florida Myers International Airport,” Howe emphasized.
“Looking back, I wish I had the Protocol for Protection’ before I was offered this too-good-to-be-true rental.
“Unfortunately, the police investigation didn’t determine how that subsequent damage appeared on the vehicle after the rental was checked-in and after I left the airport. Unfortunately, the police couldn’t determine how that same damage which clearly indicated a legitimate claim ended up on a PDF with photographic claims of responsibility on my record along with a $502.80 money demand that the company now says was all a big mistake: https://soundcloud.com/user-370781554/national-car-rental-damage-recovery-scam .
“Apparently, it was all human error’”, continued Howe. “An array of mistakes’ and incompetence because Enterprise company employees don’t apply protocols consistently (http://www.enhancedonlinenews.com/news/eon/20171130006230/en/SubscriberWise/Howe/Congress).
“For the record, the letters, calls, and money demand - they all came to a searching halt the very next day after police launched the criminal investigation and after local media showed up at Fort Myers International Airport with cameras rolling. That's also the same time the subsequent claims of 'mistakes' by National employees and associates were conveniently offered to me and later to police.
“Caveat emptor, quia ignorare non debuit quod jus alienum emit. Yes, let the buyer beware for he ought not be ignorant,” Howe concluded.
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