When a Collection Agency Calls, Know Your Rights - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

When a Collection Agency Calls, Know Your Rights

YAKIMA, Wash. - A viewer called asking about a phone call they received from a collection agency called ER Solutions.  The viewer says the caller was asking for his wife's name, address, and Social Security number, and he was suspicious.

We talked with the Better Business Bureau, and they say the collection agency is legitimate. The Federal Trade Commission regulates collection agencies, and the laws are clear.

You can ask for the debt information in writing, and tell them you won't give out any information over the phone.  You can also ask that they stop contacting you altogether.  For more information take a look at the "Fair Debt Collection Act."

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