How To Avoid Auto Repair Ripoffs - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

How To Avoid Auto Repair Ripoffs

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RICHLAND, Wash. - If you've had much experience taking your car in for repairs, you know it can be difficult to find a mechanic you trust.

And if you're like the typical car owner you rely on auto repair shops to fix major problems with your vehicle.

With so many high tech parts, mechanics report the average person can't slide under the engine and do it themselves. They're forced to take it in for repairs, and that puts customers at an unfair advantage.

That's why some mechanics encourage future clients to ask about the shop's reputation.

"You'll trust the person you know. If they've have a good experience, and they've been treated well. Chances are, you'll be treated well when you there too," said Charlie Brown, Service Manager, Tim Bush Motor Company.     

When you find a place, shop managers said don't be afraid to ask questions. Don't let the mechanic tell you what's wrong, have him show you.

They said compare prices from two or three different mechanics, get the estimates on paper, and never let a shop do any work without checking with you first.

"You'll find some shops that'll run a tab up a lot higher than what's been quoted," said Ron Stephens, Service Manager, Dean's Automotive Repair.    

Once mechanics have finished the job, the Better Business Bureau suggests to ask the service manager what work they did, and make sure the finished repairs are the same things listed on the bill.