AOL Settles with Disgruntled Bill Payers - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

AOL Settles with Disgruntled Bill Payers

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Olympia -- Internet users in Washington, who have been angry at the billing practices of America On Line, may soon be getting their money back. 

The problems began for customers when they decided to cancel with AOL.  In many cases, the internet provider continued to bill the customers, and often added unauthorized charges.

Hundreds of people nationwide complained, including 35 in Washington state.

Now, the Washington Attorney General's office has announced that the internet provider has made a 3 million dollar national settlement.  Rob McKenna's office will receive 45 thousand dollars of that for attorneys' fees and costs in Washington state.

Meanwhile, a spokesman for AOL said the firm will reform its cancellation policies.  One change immediately noticeable: customers may now cancel on line.  The email address is

You may call 1-800-551-4636, between 10 am and 3 pm to request a complaint form.  Complaints will be forwarded to AOL, which will refund consumers directly.