Local Retailers dealing with post-Christmas returns - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

Local Retailers dealing with post-Christmas returns

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Yakima, WA -  The holiday shopping never stops.     

Stores continue to offer more deals now that Christmas is over.     

But local retailers are also dealing with returns, and they have to be careful of thieves who try to manipulate the system.     

It was a common site at Big 5 Sporting Goods this afternoon: a customer with a return and no receipt.

"Manager...  please come to the front," says a cashier.

The customer wasn't too happy to learn that he can't just get some money back for a watch he was given for Christmas.     

"We can go to our back office system to do a journal search for up to 30-days time, but if there is no proof, we do gift cards."

Davis says people did not waste any time trying to return Christmas gifts.  He says that has to do with all "After Christmas" sales going on right now.

"They were too large," says Bud Cannon, a customer at Big 5 Sporting Goods, who was returning some slippers he got for Christmas.

Collins was an easy fix, but some customer hope to bend the rules, or even in the worst cases commit fraud.

"There's always the possibility of a customer manipulating the system, but we have guards in place, proper identification, receipts are the most helpful," says Davis. 

Davis estimates that less than two percent of the thefts at his store are from return fraud during the holiday shopping season.     

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