New E-mail Scam Hits Yakima Credit UnionPosted: Updated:
YAKIMA, Wash. -- Customers at Yakima Valley Credit Union are dealing with yet another e-mail scam. This time the e-mail that's circulating is using pictures directly from the credit union's website making them look very authentic.
Employees told me today this is the most legitimate looking scam they have seen yet, but they say not many of their customers are falling for it this time around.
"This particular e-mail is asking members to call a number and they're telling them that their account has been compromised so they need to call this number and then they're account will be re-activated," said Deborah Hickman, head of the Marketing Department.
That phone number has since been turned off, but there is still concern over how official the email looks. This is the scam email that's circulating. Across the top is the Yakima Valley Credit Union logo and this picture.
Hickman stated, "The scammers are getting really creative and they are taking pictures from our website and making it look very legit."
We showed the email to a few customers as they came in the credit union today and even with the striking similarities they say they aren't surprised.
"What we are finding is that our members are not falling for it. They're starting to understand that you never give out personal account information," said Hickman.
Still the staff at the main branch is working hard to continue educating customers. Their lobby is full of brochures, signs and even videos warning customers of internet scams. They also want customers to keep notifying them when they receive these e-mails.
"Even if we get 50 its better than getting none, because if we're not made aware that it's out there then we can't get it shut down to protect our members and the community," said Kelcy Young who leads the call center.Yakima Valley Credit Union is asking not only customers, but anyone who receives suspicious e-mails to forward them to the main branch.