Western RV Speaks To KNDO About Customer Complaints - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

Western RV Speaks To KNDO About Customer Complaints

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UNION GAP, Wash.- KNDO has been working to find answers for customers who have RV's stuck at Western RV waiting for repairs, and tonight we have answers. Nevada customer Susan Galan has an RV waiting in Union Gap to be fixed. Western RV told us Monday they saw the story we ran about Susan's frustrations last week, and they're working to fix the problem right now.

Originally, Susan thought her RV was going to be a total loss, but now the company says they're bringing workers back in to finish the repairs. Once they're complete, the company will  start coordinating a transport to get the RV delivered back to Nevada.

Susan says she had been trying to work with her bank to see if she could get her $50,000 loan dropped, and says she's happy this has all worked itself out.