YAKIMA, Wash-Dispatchers say the most important thing you can do when calling 911 is to stay calm.
Dispatch says when calling 911 know the location of the emergency and the type of emergency. They will stay on the phone with you until help has arrived at your location.
Dispatch says most adults panic during 911 calls but on March 19th two young girls, ages 10 and 11, were able to give Dispatch all the information they needed to help save their father.
Adrianna and Jessica Carter say they came home from school and gave their dad a hug. He started shaking. The girls then called 911.
Dispatch says they handled the call beautifully. They answered all the necessary questions and Dispatch was able to send help.
Their dad was having a seizure and thanks to the girl's call to Dispatch he was saved. He has fully recovered from his seizer.
Now the girls are receiving 911 Hero Awards, which are rarely given.