AT&T Cell Phone Service Down In Tri-Cities And Yakima - NBC Right Now/KNDO/KNDU Tri-Cities, Yakima, WA |

AT&T Cell Phone Service Down In Tri-Cities And Yakima

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KENNEWICK, Wash.-- Staff at the AT&T store on Columbia Center Boulevard were telling customers that some power lines in Eastern Washington and Oregon were down, and that's why there was no service.

Staff members at AT&T's corporate office say the area affected included Ti-Cties, Yakima, and Spokane. They started getting complaints around eight this morning, ball service was restored by 11:00 a.m.

Cell phone users couldn't make calls, use email, or send text messages, and all incoming calls went straight to voicemail.

AT&T's corporate office couldn't tell us what the problem was exactly. Here's all the had to say.

"AT&T had a brief interruption of service this morning in Eastern Washington, and we are currently conducting an investigation to determine the cause," said Jane Taber, AT&T Market Manager for the Pacific Northwest.

On Wednesday morning there was a line of customers wrapped around the store, even before they opened.

The AT&T Customer Service line says two towers in our area were down, and technicians had been working on the problem since 5:00 a.m. 

They also said areas in Indiana, Ohio, and North Idaho were affected.